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  • Writer's picturePaul Gravina

Agile/Scrum- Issues-Nonverbal/Verbal

Communication is a multiple-lane highway, the agile/scrum framework tries to elevate this by having daily stand-ups and face-to-face communication. You ask questions, listen and try to unblock any impediments that might arise within the team. As a ScrumMaster/PM you build your communication plan, think of how you want to communicate with each individual (face to face) and the group as a whole. Face to face is good for the team but sometimes you need to ask yourself, “What are the results you expect from these communication channels?” It's important that you build your communication plan (prior post) because communication is a tool that will help you avoid unauthorized changes, unclear directions, miscommunication, resource issues, risk, scheduling, and scope creep. Agile/scrum team members MUST have input into the resolution of issues, the root of many problems with development projects is a communication failure between the team, product owner, and ScrumMaster. As ScrumMaster/PM doesn’t just read long lists of issues, work together during each stand-up to remove impediments, make sure that all team members have (centrally located) the list of any issues that might be slowing the project down. Agile frameworks adapt to the people involved (skill sets), the ultimate goal of these frameworks/methodologies is to improve productivity and quality throughout the enterprise/business.

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